Leading in Complexity: a live coaching program for leaders facing problems that won’t stay solved.
Bring the challenge that won’t stay solved. Leave with moves you’ve actually tested. Eight weeks, five live sessions and one real challenge, worked on from start to finish with Peter Smith and a small cohort of leaders.
Leading Through Wicked Problems Masterclass is a live online coaching program from The Leadership Institute for leaders carrying a problem that won’t stay solved. Facilitated by behaviour change expert Peter Smith, it runs twice a year over eight weeks: two 3-hour workshops and three 90-minute coaching sessions. The next intake runs on Thursdays from 15 April to 10 June. Each participant brings one real challenge and works on it in every session.
Three hours each at the start and the end. Learn the frameworks, then pull together what shifted and the leader you are now.
Ninety minutes each, two weeks apart. Live practice and peer coaching on your own challenge in small breakout trios.
All five sessions, booked together. Bring the challenge that won’t stay solved and leave with moves you’ve actually tested.
Shown at First In rates. All prices exclude GST. See all prices
We’ve written the request for you: what the program is, the dates, the price and why it matters. Pop in your name and email to download it as a Word doc, and we’ll send you a copy too.
Leaders learn more when they bring the same challenge back to the same team. Group discounts apply to every price, and local government (10%) and not-for-profit (20%) discounts are available.
A restructure no one will confirm. A team running on goodwill. Stakeholders who agree in the meeting and stall after it. You’ve tried the obvious fixes. The problem keeps coming back, because it was never the kind of problem that has a fix.
These are wicked problems. They have no single cause, no clean answer and no finish line. Treat them like ordinary problems and you get more meetings, more plans and the same result.
Leading Through Wicked Problems is an eight-week live coaching program for leaders who are carrying one of these right now. You bring a real challenge from your work. Over five sessions you learn to read what kind of problem it is, map the system around it, change the conversations that keep it stuck and test small moves to see what shifts.
This is coaching, not content. Questions over advice. You won’t be handed a model to apply. You’ll build the judgement to act well when there is no right answer.
Three reasons that get this approved:
Every participant receives a certificate of completion.
Mid-level to senior leaders in the public sector, local government, not-for-profits and organisations where the hardest problems sit between teams, agencies and stakeholders. Each cohort brings leaders from different sectors together, because the patterns are the same even when the contexts aren’t.
Peter Smith is a behaviour change expert and master facilitator who works at the intersection of leadership, neuroscience and real-world performance. Organisations engage Peter when results matter and complexity is high. Rather than relying on theory, he works directly with leaders on the challenges they are facing right now, bridging the gap between insight and sustained behaviour change.
What sets Peter apart is his belief that leadership is not defined by what you know, but by how you show up when the environment is uncertain and the stakes are high. His approach is grounded, practical and deeply human. Drawing on 20 years of working with individuals, teams and global organisations, he brings a rare combination of strategic thinking, behavioural insight and real-world application.
“It was honest, practical and exactly what I needed. No fluff, just real talk and smart strategies.”Delegate, City of Melbourne · Leadership Institute masterclass
“This masterclass gave me a real confidence boost. I’ve stopped second-guessing myself so much.”
“I’ve walked away feeling inspired, challenged and, perhaps most importantly, reminded of the importance of investing in myself, both personally and professionally.”
“Kind, friendly and approachable.”
“Incredibly knowledgeable.”
All prices exclude GST.
Need your manager’s OK first? We’ve written the request for you: what the program is, the dates, the price and why it matters. Pop in your name and email to download it as a Word doc, and we’ll send you a copy too.
Get the manager approval templateBooking 3 or more? Group discounts apply to every price above. Local government 10% off · Not-for-profit 20% off.
Request a group or in-house quoteEverything in one PDF, ready to attach when you ask your manager for sign-off.
Everything in one six-page PDF: all five sessions, every date and price, and the case for your manager.
Sessions are two weeks apart so you have time to test, reflect and apply. Allow around 30 minutes a week to run your test and note what happened. You’ll bring the same challenge to every session.
Workshops run 11:00am–2:00pm and coaching sessions 11:00am–12:30pm AEST (Sydney time), which is 10:30am in Adelaide and 9:00am in Perth. Cameras on: this is a live, interactive program in a cohort capped at 12.
You’ll need a computer with a webcam and a stable connection, headphones with a microphone, a quiet room, and a few small everyday objects for the system mapping session.
A problem with no single cause, no clean answer and no finish line: a stalled restructure, a team stretched past capacity, stakeholders who won’t commit. They can’t be solved once and for all, but they can be led. This masterclass teaches you how.
One real challenge from your work that you’re still carrying. You’ll bring the same challenge to every session and test a new move between each one. For the system mapping session, have a few small everyday objects handy.
About 10.5 live hours over eight weeks: two 3-hour workshops and three 90-minute coaching sessions, plus around 30 minutes a week between sessions to run your test.
Please plan to attend all five, because each session builds on the last and on your own tests. If something unavoidable comes up, let us know and we’ll help you catch up before the next session.
Yes. Leading Through Wicked Problems is the new name for our Leading in Complexity program, rebuilt around what worked best with past cohorts.
Peter Smith, a behaviour change expert and master facilitator with 20 years of experience working with leaders, teams and global organisations.
For the April intake, $1,499 + GST at First In rates until 31 January, $1,699 at Early Bird rates until 28 February, then $1,899. Groups of 3 save 5%, 4–5 save 10% and 6 or more save 15%. Local government saves 10% and not-for-profits save 20%.
Twice a year, with intakes in April and September. The April intake finishes on 10 June, before the end of the financial year.
Use the “Get the manager approval template” button on this page. It gives you a ready-written request as a Word doc, with the dates, price and why it matters, which you can edit and send from your own inbox. Attach the brochure too.
You can send a substitute at no cost, or transfer to another Leadership Institute event. Cancellations emailed to us receive a credit note valid for 12 months; within 14 days of the program the credit note is less a $300 service fee. We do not provide cash refunds.
Course dates, facilitator insights and behind-the-scenes moments from our masterclasses and summits.
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Masterclass
Masterclass
Two-day masterclassFirst In rates end 31 January.
We build great leaders. Summits, masterclasses and training across Australia and New Zealand.
(02) 8294 2044
info@theleadershipinstitute.com.au
Suite 205, 3 Hosking Place, Sydney, NSW, 2000
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