Our policies

Last updated: 3 November 2026

Commitment to user privacy

The Leadership Institute is committed to protecting your privacy. You can visit most pages on our site without giving us any information. We do, however, sometimes need your information to provide you with services. This document will provide a clear explanation of The Leadership Institute’s data processing practices. Please read the following document for our privacy information, or if you have any questions or concerns relating to The Leadership Institute’s site and/or data protection policies, please contact us on info@theleadershipinstitute.com.au.

The information we collect and the primary purpose for its collection

The information you provide is used by The Leadership Institute to process your registration or enquiry. All information provision is voluntary, however, if you do not provide your information we may be unable to process your registration or enquiry. All information will be used in the strictest confidence.

The information we collect on our sites includes (however is not limited to):

• Full name and job title
• Company name and address
• Phone number
• Email address
• Interest areas and preferences

Links to other sites

The Leadership Institute’s website contains some links to other sites. Please be aware that The Leadership Institute is not responsible for the privacy practices of such other sites. This privacy statement applies solely to the information collected by The Leadership Institute.

Surveys and promotions

From time to time The Leadership Institute may run surveys and promotions and may request information from users as part of these. Participation in these is voluntary.

Security

The Leadership Institute takes precautions to protect your information. When users submit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Access to all of our users’ information is restricted in our offices. Your information is only accessed by employees who directly require it to process your registration or enquiry. The servers that we store personally identifiable information on are kept in a secure environment.

Information sharing

The Leadership Institute is a subsidiary of Konnect Learning. Any information provided on The Leadership Institute’s website may be provided to Konnect Learning for promotional purposes.

Occasionally, contact information of conference attendees may be provided to event partners for promotional purposes. You can opt out of this at any time (see below).

Updating your details and opting out

If your personal information is incorrect or changes, we will endeavour to correct or update it as swiftly as possible. Just email us at info@theleadershipinstitute.com.au.

If you no longer wish to receive newsletters or promotional materials, you can unsubscribe using the link in any of our emails, or email us at info@theleadershipinstitute.com.au and we will remove you as swiftly as possible. Please also email us if you do not want your details shared with event partners.

Very occasionally, it may be necessary to send you important service announcements about an event you are attending. For example, we may contact you to inform you of a venue change.

Notification of changes

The Leadership Institute will occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will let you know by placing a prominent notice on this website. We will use information in accordance with the privacy policy under which the information was collected.

Queries, questions and complaints

We place an extremely high value on customer satisfaction and service. Please direct any queries you may have to:

Telephone: (02) 8294 2044
Email: info@theleadershipinstitute.com.au
Address: Suite 205, 3 Hosking Place, Sydney NSW 2000

Last updated: 3 November 2026

Cancellation policy

If you are unable to attend an event, The Leadership Institute accepts substituted attendees in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by The Leadership Institute.

Cancelled registrations must be emailed to info@theleadershipinstitute.com.au as soon as possible. A credit note will be issued valid for use towards any future event within 12 months from the date of issuance. Cancellation notifications received less than 14 days prior to the event will receive a credit note to the value of the registration fee less a service fee of $300.

The Leadership Institute does not provide refunds for cancellations.

It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, where a different person attends each day of the event, can be arranged. Please call or email us to arrange the details.

If an event is cancelled or rescheduled, The Leadership Institute will ensure all stakeholders are contacted. If an event is cancelled or you are unable to attend the rescheduled event, you will be issued with a credit note valid for use towards any future event within 12 months from the date of issuance.

Live streaming and event access

There can be changes to how events are delivered, including live streaming options where required. We aim to ensure all participants can still access the event in a suitable format. If you have booked onto a physical pass and can no longer attend, alternative options may be offered, including access to a live stream or transfer options where available.

Where events are recorded, access may be provided to registered participants who are unable to attend.

Changes to events

Many events may be postponed or cancelled due to circumstances beyond The Leadership Institute’s control. We will always aim to ensure events proceed as planned, including postponed dates or alternative delivery formats where possible.

In the event that your registration or participation in an event is impacted, The Leadership Institute offers flexible tickets and credit notes to affected clients. The Leadership Institute is unable to offer financial refunds where events are affected by circumstances outside of its control.

A tremendous amount of effort is spent to ensure all events proceed as originally marketed. It is with regret that circumstances beyond The Leadership Institute’s control can prevent this from happening. As such, The Leadership Institute reserves the right to change the speaker and or agenda details at any time throughout the marketing lifecycle of an event. The Leadership Institute will minimise the risks of changes and will always ensure events deliver the content that is advertised. The Leadership Institute will notify all participants of any changes in a timely manner leading up to an event.

Credit notes

In the event of issuance of credit notes, holders are entitled to use this credit towards any The Leadership Institute event which can accommodate additional delegates. Credit notes must be used within 12 months from the date of issue to avoid expiry.

Customer privacy

The Leadership Institute takes diligent action to ensure all client details are protected. To opt out of information about our upcoming conferences, training courses and learning experiences, see “Updating your details and opting out” in our privacy policy, or email us at info@theleadershipinstitute.com.au.

After you register

When you have registered for an event, and that registration has been received by The Leadership Institute, you will be sent a confirmation email. This will include your invoice and any relevant information regarding the event you are registered for. The Leadership Institute will regularly keep you updated regarding the events for which you have registered.

If you require any further information visit our website at www.theleadershipinstitute.com.au or call us on (02) 8294 2044.