Leading with Emotional Intelligence + Resilience Masterclass 2026

8:30 AM: REGISTRATION | 9:00 AM: START

SESSION 1:

An Introduction to Emotional Intelligence

• Recognise the importance of emotional intelligence in the workplace

• Review the Mayer, Salovey and Caruso Four branch model of emotional intelligence

SESSION 2:

Perceiving emotions in both the self and others

• Accurately perceive one’s own and others’ emotions to make the right responses at the right time

• Correctly perceive non-verbal as well as verbal cues

• Nonverbal emotional responses include:

  • Changes in breathing pattern

  • Facial expressions

  • Posture

  • Vocalisations

  • Head and eye movement

  • Muscle contractions

SESSION 3:

Using emotion to facilitate thought

• Understanding how emotions can change the way people think

• How to use positive thoughts to assist:

  • Effective problem-solving

  • Reasoning

  • Decision making

  • Creative endeavours

• Thoughts can be disrupted by stressful events

• Implementing skills that are required to re-prioritise what is important in your work and personal life

SESSION 4:

Understand emotion in yourself and others

• Understanding primary emotions and the essentials to emotional intelligence

  • Learning the prerequisites to self-control and anger management

  • Preventing frustrations and rage intensification

• Understanding the emotions of others is vital for empathetic interaction

SESSION 5:

Managing emotions in yourself and others

• Understanding the significant relationship that exists between the ability to manage emotions and the quality of workplace interactions

• Preventing the ignorance of feelings approach to management of emotions

  • Preventing the problems associated with not being able to problem solve due to a lack of emotional awareness

• The amygdala – making it work for you, not against you

  • Assigning emotional significance to that which is being experienced

  • Understanding that the amygdala can be described as the brain’s memory bank or storeroom, collating sights and sounds, hopes and fears, pain and joy, frustrations and triumphs and assessing them as a threat or opportunity

  • Making this work in the present moment and then beyond past experiences of return

  • Head and eye movement

  • Muscle contractions

5:30PM: CLOSE OF TRAINING COURSE