Our Policies

Privacy Policy

Commitment to user privacy

The Leadership Institute is committed to protecting your privacy. You can visit most pages on our site without giving us any information. We do, however, sometimes need your information to provide you with services. This document will provide a clear explanation of The Leadership Institute’s data processing practices. Please read the following document for our privacy information or or if you have any questions or concerns relating to The Leadership Institute’s site and/or data protection policies, please contact us on info@theleadershipinstitute.com.au

The information we collect and the primary purpose for its collection

The information you provide is used by The Leadership Institute to process your registration or enquiry. All information provision is voluntary, however, if you do not provide your information we may be unable to process your registration or enquiry. All information will be used in the strictest confidence.

The information we collect on our sites includes (however is not limited to):

Full Name & Job Title
Company Name & Address
Phone & Fax Number
Email Address
Interest Areas & Preferences

Links to other sites

Konnect Learning contains some links to other sites. Please be aware that The Leadership Institute is not responsible for the privacy practices of such other sites. This privacy statement applies solely to the information collected by The Leadership Institute.

Surveys and promotions

From time to time The Leadership Institute may run surveys and promotions and may request information from users as part of these. Participation in these is voluntary.

Security

The Leadership Institute takes precautions to protect your information. When users submit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Access to all of our users’ information is restricted in our offices. You information is only accessed by employees who directly require your information process your registration or enquiry. The servers that we store personally identifiable information on are kept in a secure environment.

Correcting, updating or removing your personal information

If your personal information is incorrect, changes or if you no longer wish to receive information from The Leadership Institute, we will endeavour to correct, update or remove your information as swiftly as possible. This can be done by e-mailing info@theleadershipinstitute.com.au

Data protection

If you no longer wish to receive newsletters or promotional materials, you may opt-out of receiving these communications by following the unsubscribe method on the promotional piece or returning the item(s) to us with “unsubscribe” marked upon it. However, very occasionally, it may be necessary to send you important service announcements about a course you are attending, for example, we may contact you to inform you of a venue change.

Notification of changes

The Leadership Institute will occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will let know you, by placing a prominent notice on this web site. We will use information in accordance with the privacy policy under which the information was collected.

Information sharing

The Leadership Institute is a subsidiary of Konnect Learning. Any information provided on The Leadership Institute’s website may be provided to Konnect Learning for promotional purposes.

Occasionally, contact information of conference attendees may be provided to event partners for promotional purposes. If you wish to opt-out of this please advise us via email at info@theleadershipinstitute.com.au

Queries, Questions and Complaints

We place an extremely high value on customer satisfaction and service. Please direct any queries you may have in relation to:

Telephone: 02 8248 0200
Mail: PO Box 683, Potts Point NSW 1335
Email: info@theleadershipinstitutecom.au

Cancellation Policy

Cancellation, Postponement and Substitution Policy

The Leadership Institute understands that circumstances can change. At any point prior to the event you are welcome to contact us in writing to nominate a substitute delegate at no extra charge. Alternatively, a full refund less a $300 per person service fee will be issued for cancellations received over 30 days prior to the event.

The Leadership Institute is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. The Leadership Institute shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency.

Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, The Leadership Institute reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

Credit Notes

In the event of issuance of credit notes, holders are entitled to use this credit towards ANY The Leadership Institute conference which can accommodate additional delegates. Credit notes must be used within 12 months from the date of issue to avoid expiry.

The Leadership Institute bears no responsibility for loss or damage resulting from cancellation, postponement or substitution of an event. The Leadership Institute will assume no liability whatsoever in the event of cancellations or postponements of events relating to circumstances beyond our control, including but not limited to Acts of God, occurrences rendering conferences impossible, illegal or impracticable, unforeseen public events, labour strikes or other emergency making facilitation difficult or impossible.