Legal and practical expertise for non-legal managers and professionals.
Under WHS law, the team carrying too much, the complaint sitting in an inbox and the investigation that has dragged on for months are all hazards, and managing them is now your duty. One plain-English day on what the law expects of you, how to find and assess hazards, and which controls regulators actually accept.
“Time well spent despite being in a time poor role.” Maroondah City Council, on a Leadership Institute masterclass. Read the reviews
6 hrsCPD
1 dayin person or live online
$1,099from, + GST
6CPD hours
The course at a glance
Managing Workplace Psychosocial Hazards is a one-day masterclass from The Leadership Institute for HR, WHS and risk professionals. It explains Australian psychosocial hazard law in plain English, how to identify and assess hazards, and which controls regulators accept. It runs in person in Sydney, Canberra, Melbourne, Brisbane and Perth between 9 and 18 March 2027, and live online on 12 March. It earns 6 CPD hours, and you leave with five ready-to-use templates.
Who it’s for
HR, WHS, risk and people leaders who carry the psychosocial duty in practice
Format
One day, in person or live online, no legal training assumed
In-person price shown at First In rates. Live online from $1,099 + GST. See all prices
Getting it signed off
Need your manager’s approval?
We’ve written the request for you: why it matters, the dates and the price. Pop in your name and email to download it as a Word doc, and we’ll send you a copy too.
HR, WHS and risk teams learn more together. Group discounts apply to every price. For ten or more, we run the masterclass in-house for your organisation.
Somewhere in your organisation, a hazard is already waiting
Somewhere in your organisation there is a team that has carried too much for too long, a manager who stopped answering email after 7pm because the replies only made it worse, and a complaint that has sat in an inbox for eleven weeks because nobody is sure what to do with it. None of it is dramatic. All of it is a psychosocial hazard, and the law now expects you to have found it, assessed it and controlled it.
Every Australian jurisdiction has psychosocial hazards written into its WHS regulations, and the regulators have moved from guidance to enforcement. In late 2025 the Department of Defence became the first Commonwealth employer convicted of failing to manage psychosocial risk. In March 2026 SafeWork NSW improvement notices that began with one employee’s complaint were upheld against every workplace the Department of Education runs. The policy existed. Nobody followed it.
The people who end up explaining this to an inspector are rarely lawyers. They are HR, WHS and risk professionals who inherited the duty along with everything else and were told to “do something about psychosocial” without being told what the law actually requires.
This one-day masterclass gives you the legal position in plain English, a method to identify and assess hazards that survives scrutiny, the controls regulators actually accept, and the templates to go back and fix what is sitting in that inbox.
Why it matters now: mental health conditions are 12% of serious workers’ compensation claims, up 161% in ten years, and they keep people off work five times longer than other serious claims. Source: Safe Work Australia, Key WHS Statistics Australia 2025.
CPD points
6 hrs for the day
Members of the Australian HR Institute, the Australian Institute of Health & Safety, the Governance Institute of Australia and the Risk Management Institute of Australasia may claim this masterclass as verifiable or structured CPD. The live online session earns the same hours. Every delegate receives a certificate of attendance.
Masterclass agenda
What the day covers
For the people who carry the psychosocial duty in practice. No legal training assumed. Five topics, five exercises, one 30-day plan. Breaks at 10:30, 12:30 and 2:45.
8:30 Registration · 9:00 Start · 5:00 Close
1The law, without the lawyerEvery jurisdiction now has the same core duties, and the regulators have started using them.
The primary duty of care, and the moment psychosocial hazards became part of it
Regulations and codes of practice state by state, and what changes when you operate nationally
The officer due diligence duty: who counts as an “officer”, and why it cannot be handed down to you
What the Defence conviction and the NSW Department of Education notices reveal about the standard being applied
Exercise: Score your own organisation against the five things an inspector asks for on day one.
2Find it before they doThe evidence is already in your building. This is where to look and how to write it down.
The hazards the codes name, and what each one looks like on a Tuesday afternoon
Mining what you already hold: absenteeism, turnover, complaints, EAP usage, exit interviews, incident data
Consultation that satisfies the duty, and how far it has to go in a large organisation
Rating risk when people react differently to the same hazard
Exercise: Build a psychosocial hazard profile for a real team, using a case drawn from the room.
3Controls that countResilience training is not a control. Here is what is.
The hierarchy of controls applied to psychosocial risk: eliminate, redesign the work, then inform and train
Workload, change management and performance management, the three sources of most enforcement action
Case study: Defence’s performance management tool, a policy with no training and no monitoring
Reviewing controls: how often, by whom, and what the record must show
Exercise: Take one hazard from Topic 2 and design a control an inspector would accept.
4When the process becomes the hazardA ten-month investigation cost the Department of Education an improvement notice across every workplace it runs.
The four ways investigations injure people: duration, silence, role change and isolation
Timeframes that are enforced, not aspirational
Alternative duties and return to work: criteria, timing, and the trap of duties that are menial, excessive or empty
Documentation that stands up: what to record, in what order, and what never to put in an email
Exercise: Re-run a real investigation timeline and find the point where it became a hazard.
5Briefing upwardWhat your executives need from you to discharge their duty, and the language that makes them listen.
The register, the review cadence and the board paper
The “show me” test: walking through day one of an inspection
Briefing officers who would rather not hear it
Exercise: Draft the one-page officer briefing you will send on Monday, then your three fixes for the next 30 days.
Know exactly what the psychosocial regulations require of you, in every jurisdiction you operate in
Identify and assess psychosocial hazards in a way that stands up when an inspector asks to see it
Apply the controls regulators accept, and understand why training alone is not one of them
The process and the paperwork
Run complaints, investigations and return to work without creating a second hazard
Give your executives what they need to discharge their due diligence duty
Leave with a risk register, hazard checklist, consultation plan, investigation timeline protocol and officer briefing template ready to use
Who should attend
Designed for the people who carry the psychosocial duty in practice, whether or not they have any legal training.
Job titles
HR and People & Culture ManagersWHS and Safety Managers and AdvisorsRisk, Compliance and Governance ManagersEmployee Relations and Injury Management LeadsGeneral Managers and Team Leaders with people responsibility
Sectors
Commonwealth, state and local governmentHealth, hospitals and aged careEducation and universitiesUtilities, infrastructure and transportNot-for-profits and community servicesPrivate sector employers
Your facilitator
A practising lawyer who has advised employers through regulator investigations
Announcing soon
Facilitator
To be announced
Practising WHS or employment lawyer
Your facilitator is a practising WHS or employment lawyer who has advised employers through regulator investigations, and who teaches the law to non-lawyers in plain English.
The same facilitator delivers every session, so every city and the online day receive the same content, the same materials and the same standard. We will announce them here shortly.
What delegates say about our masterclasses
Practical, plain English and worth the time
“It was an immersive experience and very practical as well.”Major Road Projects Victoria
“Incredibly knowledgeable.”
City of Cockburn
“Time well spent despite being in a time poor role.”
Maroondah City Council
“I found the course very useful and am able to apply those techniques in my role.”
IT Commercial and Asset Coordinator, Melbourne Water
“Enjoyable and easy to understand in layman’s terms. It helped me a lot.”
TeleResult
“Excellent, it made a complex subject very accessible.”
Need sign-off first? We’ve written the request for you: why it matters, the dates and the price. Pop in your name and email to download it as a Word doc, and we’ll send you a copy too.
Registration opens at 8:30am and the day runs 9:00am to 5:00pm. Morning tea, lunch and afternoon tea are provided; let us know any dietary requirements at least 5 working days ahead. Dress code is business casual.
Sydney · 9 MarKarstens Sydney, Level 1, 111 Harrington Street
Canberra · 10 MarCliftons Canberra, 2/10 Moore Street
Melbourne · 16 MarKarstens Melbourne, 123 Queen Street
Brisbane · 17 MarKarstens Brisbane, Level 24, 215 Adelaide Street
Perth · 18 MarKarstens Perth, Level 1, 111 St Georges Terrace
Live online · Friday 12 March
Delivered live on Zoom from 9:00am to 5:00pm Sydney time (AEDT), which is 8:00am–4:00pm in Brisbane and 6:00am–2:00pm in Perth. You take part in every discussion and exercise and receive the same templates, certificate and CPD hours.
You’ll need a computer with a stable connection, a quiet room, a webcam and a headset with a microphone.
Questions
Before you book
Do I need a legal background?
No. The masterclass is designed for HR, WHS, risk and people leaders, and no legal training is assumed. The law is explained in plain English.
Is the online session the same as attending in person?
Yes. The live online session on Friday 12 March 2027 runs from 9:00am to 5:00pm Sydney time, with the same exercises, templates, certificate and CPD hours as the in-person days.
How much does it cost?
At First In rates (until 20 November 2026) it costs $1,199 + GST in person or $1,099 + GST online. Early Bird rates (until 5 February 2027) are $1,499 or $1,299, and Standard rates are $1,699 or $1,449. Groups of 3–4 save 10% and groups of 5–9 save 15%.
Where is the training held?
In person at Karstens Sydney (9 March), Cliftons Canberra (10 March), Karstens Melbourne (16 March), Karstens Brisbane (17 March) and Karstens Perth (18 March 2027), and live online on Zoom on 12 March 2027.
Can I claim CPD hours?
Yes, six hours. Members of the Australian HR Institute, the Australian Institute of Health & Safety, the Governance Institute of Australia and the Risk Management Institute of Australasia may claim the masterclass as verifiable or structured CPD. Every delegate receives a certificate of attendance.
Who is facilitating?
A practising WHS or employment lawyer who has advised employers through regulator investigations. We will announce the facilitator on this page shortly. The same facilitator delivers every session.
What is included on the day?
Registration opens at 8:30am and the course runs 9:00am to 5:00pm. Morning tea, lunch and afternoon tea are provided. You also leave with five templates: a psychosocial risk register, a hazard identification checklist, a consultation plan, an investigation timeline protocol and a one-page officer briefing.
What if I can’t make it?
You can send a substitute at no cost, or transfer to another Leadership Institute event. Cancellations emailed to us receive a credit note valid for 12 months; within 14 days of the event the credit note is less a $300 service fee. We do not provide cash refunds.
Do you offer group discounts or in-house delivery?
Yes. Groups of 3–4 save 10% and 5–9 save 15%. For ten or more, we run the masterclass in-house for your organisation, at your office or online and tailored to your sector. Call (02) 8294 2044 or request a quote on this page.
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Moments from the room
Course dates, facilitator insights and behind-the-scenes moments from our masterclasses and summits.
We’ve written the request for you: why it matters, the dates, CPD hours and cost. Fill in a few details, download it, and send it from your own inbox. We’ll email you a copy too.